CHRISTINE CARTER ENTERPRISES, INC MEMBERSHIPS & PRODUCT REFUND AND RETURN POLICY

Effective date: 7/1/2017

What it is:

We strongly believe in our services and want you to be fully satisfied with your membership with us. This is the reason we provide a 100% satisfaction guarantee.

What it is not:

Requesting a refund should not be your scapegoat for not using the program. Harsh? Maybe. It is our belief that when you financially invest in yourself, you are far more likely to utilize the tools made available to you. Our tools have been developed to enable you to take control of your lifestyle, mentality, and self-confidence. We have developed a system to educate YOU to create sustainable results - but the first step starts with you.

By using this website, you acknowledge and agree that weightlosshero.com will not accept a return for programs or products and will not refund your Order based on a change of mind.

Monthly Recurring Memberships:

We offer a 5-day satisfaction guarantee on the Weightlosshero Monthly Membership offered at www.weightlosshero.com. If you are not fully satisfied with your Weightlosshero monthly membership, you must contact us (via email) within 5 days of your initial registration to request a refund. This guarantee only applies to membership services.

To cancel your membership, simply email: [email protected] or log into your account at weightlosshero.com and cancel your account in the self-service menu. All cancellation email requests must be received at least 24 hours before your monthly membership is set to renew.

Challenges:

We offer a 5-hour review period for the challenge for you to determine if this challenge is a fit for you. In the event that it is not, please email [email protected] within the 5-hour window to request a refund.

By using our website, you acknowledge and agree that weightlosshero.com will not accept a return and will not refund your Order based on a change of mind.

MONTHLY MEMBERSHIP CANCELLATION POLICY

If you wish to cancel your Christine Carter Enterprises, INC Membership subscription at any time, you must give us the following notice by submitting a cancellation request to us via our support email address (or using your self-service menu at weightlosshero.com) to cancel your subscription.

For monthly Membership subscriptions, a cancellation request must be received twenty-four (24) hours prior to membership renewal. Memberships are renewed every 28 days after your initial purchase. To request a cancellation, send an email to: [email protected].

Please Note: Membership to the Weightlosshero Tribe Facebook Community is included with all monthly, yearly memberships. If, for any reason, you are removed from the group for any reason-a refund will not be issued.

For more information about the group rules, visit directly in the Facebook group or reach out to [email protected].

LEVEL-UP SESSION CANCELLATION/SCHEDULING POLICY

Your appointments are very important to Christine and the Weightlosshero team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.

Christine values her staff’s time. She understands they have other jobs, family, and friends with whom they could be spending time. Christine pays her team their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.

Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.

As a courtesy, your appointments are confirmed electronically prior to your scheduled appointment by email from our online appointment scheduling software because we know how easy it is to forget an appointment you booked weeks ago.

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.

Emergency absences will be considered on an individual basis by Christine Evans. You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted. Christine will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

Christine Carter Enterprises, INC stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge.

The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Christine Carter Enterprises, Inc policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!

PRODUCT RETURN POLICY

Christine Carter Enterprises, INC can accept returns of products or services purchased directly from weightlosshero.com, in accordance with the restrictions below. Although we strive to minimize process times, refunds may take up to one week to process once we receive all required information and products.

For all product returns, you must provide the original packing slip before we will consider reimbursement. In the event that you are returning a product to Christine Carter Enterprises, INC, you are solely responsible for shipping and tracking the return of that product. We encourage you to purchase tracking information for your own assurance. We do not process returns on products that have not been received.

For orders that has enjoyed free shipping, shipping and handling fees incurred will be deducted from your refund.

Policy Restrictions (Applicable to All Returns)

To be considered for a refund or exchange of products, the return must be requested within 7 days of receipt. To request a refund or exchange, please email [email protected]. Once the request is approved the item must be shipped within 7 days. In all cases, refunds will be made ONLY via the original form of payment. It may take up to one (1) billing cycles for the refund credit to appear on your statement.

Shipping costs are non-refundable. When issuing a refund, we will deduct any shipping costs that we incurred above what was paid at initial purchase. You are responsible for shipping costs associated with returning the item.

SHIPPING

To return your product, you should mail your product to:

Christine Carter Enterprises, Inc

PO BOX 64

CELINA TX 75009

You will be responsible for paying for your own shipping costs for returning your item. Shipping fees paid are non-refundable. When issuing a refund, we will deduct any shipping costs that we incurred above what was paid for shipping at initial purchase.